Quiz – Maintaining Customer Relations Amid Credit Policy Changes

What is the key for understanding the customer perspective during policy changes?

How can trust be maintained during times of credit policy changes?

Communicating transparently with customers about the reasons behind policy changes.
Withholding information about policy changes to avoid customer dissatisfaction.
Implementing policy changes abruptly and without explanation.
Focusing on internal goals at the expense of customer trust.

What is the importance of nurturing customer relationships amid credit policy changes?

How can customer concerns and issues be effectively addressed during credit policy changes?

Actively listening to customers and providing timely responses to their concerns.
Ignoring customer concerns and hoping they will go away.
Dismissing customer concerns as irrelevant to the business.
Setting unrealistic expectations for the resolution of customer issues.

Why is a customer-centric approach important during credit policy changes?

It helps in maintaining customer satisfaction and loyalty.
Internal goals should always take priority over customer needs.
A customer-centric approach is not necessary during policy changes.
The focus should be on acquiring new customers rather than prioritizing existing ones.

Welcome to the quiz for Lesson 9: Maintaining Customer Relations Amid Credit Policy Changes